We aim to supply you with the best product and service possible. While we strive
to achieve 100% satisfaction we recognise that there may be some circumstances when
you need to return your lenses.
1. If you are not satisfied with the comfort or vision
Please Contact Us
within 7 days of receiving your order, quoting your Order Reference Number. This
will allow us to prepare a refund to the full value of the original order. The refund will
be paid once we receive the returned lenses.
2. If your lenses arrive damaged
Please Contact Us immediately
quoting your Order Reference Number and giving details of the damage. All orders
are suitably packaged to avoid damage in transit but, in extreme circumstances we
recognise that damage may happen and we will respond rapidly. We will immediately
send a replacement order to you, and may ask you to return the damaged items to
us so that we can investigate the cause.
3. If the Powers of any of the lenses you receive are NOT the same as you ordered
Please do not wear any of the lenses. There may have been an error in your order details, or in picking the order. Please
Contact Us.
We will generally respond by despatching a "corrected" order to you free of charge, and ask you to return the original lenses sent.
4. If you wish to cancel within 30 days of receiving your order
Please
Contact Us.
Provided you have not used the lenses we will make a no-quibble refund, to the full value of the original order, upon return of the order in good condition.
Please note that refunds can only be made to the same credit/debit card which was used to purchase the lenses.
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